Terms & Conditions

General Terms

The following Terms and Conditions govern your use of the Epsilon Designers website, and the use of our services, and they are legally binding. It is advised to review these Terms before you choose to use our services. If you are in disagreement of the Terms and Conditions, please discontinue your use of the website and any of our services.

We reserve the right to alter these Terms and Conditions at any time. You are advised to read them from time to time to notice any changes. We will not be responsible for any problem or discrepancy caused by a change in the Terms and Conditions during the tenure of our professional relationship with you.

The ‘Client’ must be at least 18 years of age, agree to these Terms and Conditions and the Privacy Policy, and complete the online form. By choosing our services, you declare that you meet these eligibility requirements, that the information you provide in the ordering process is complete and accurate and, if you are ordering services on behalf of an entity, that you are authorize to bind that entity to these Terms and Conditions. ‘Epsilon Designers’ may accept or reject your order in its sole discretion.

In these Terms and Conditions, ‘Epsilon Designers’, the ‘Epsilon Designers Team’ service, all related services, and all text, images, photographs, user interface, “look” and “feel”, data and other content included in it from time to time (including, without limitation, the selection, coordination and arrangement of such content) are referred to as the “Web Site”, “Service”, or “Services”. “We” refers to “Epsilon Designers” or “The Company”.

We gather information about the use of the Web Site by the visitors, to ensure the efficiency of our Web Site. This information helps us to run Analytics and determine which part of the Web Site engages more followers than the others, and also to improve the efficiency of those sections of the Web Site which do not receive many visits. All materials, such as images, photos, sketches, designs, icons, text, or any other content is part of the Web Site and the Company, unless noted otherwise.

The contents of the Web Site are intended to provide information for the visitor, and can only be used by the visitor for personal and non-commercial use.

The client will be provided with the ‘Service’ according to the Packages chosen by the Customer as detailed on the ‘Web Site’. The designs, according to the ‘Services’ will be created through the following Design process:

Requirement Gathering
Design Concepts
Selection of Design
Revision
Feedback
Delivery of Final Design
If the client has any design ideas or files, he/she is responsible for providing them during the requirement gathering process. If the client does not input any information or files, it will be implied that the design work relies on the input and creativity of our designers. The client is responsible for providing accurate and complete information. We are not responsible for any misinterpretation of the information caused due to inaccurate or incomplete information.

We are also liable to deny or overlook any design input or feedback by the client, if it does not comply with the work being done. The client agrees to respect the creative input of our designers, and agrees to work harmoniously with them.

User Input and Feedback

Any kind of input provided by the User or Visitor on the Web Site, in the form of comments, feedback, revision, suggestions, ideas, or any other form, become the property of the Company. We own all exclusive rights and titles to the input, and is not obligated to (i) Keep the input private; (ii) To compensate the User for any input; (iii) To provide a response to any of the input.

The Company has the right to use the User input and testimonials, and designs made for the Clients, on its Web Site. The Client is liable to provide timely response to us on receiving Design concepts or Project updates from us. He/she shall have 15 days to respond to each set of designs sent for review. If after 15 days the Client has failed to respond, the Project shall be deemed to be complete. Then, we shall have no further obligation to the Client, and they will be liable to pay all fees and expenses associated with the work performed by us.

User Communication

The User, Visitor, or Client is solely responsible for the use of the Web Site, and the Company will, in no manner, be responsible for the consequence of any action which causes any harm to the Client or their Company. The Client is also responsible to protect their account, and keeping the credentials such as Username and Password safe. The Company is not responsible for any negative consequence which results from the abuse of the Client’s account due to the account being compromised.

Refund Policy

The Company grants a refund in the cases where the User or Client is not satisfied with our services, provided that we are in the Design stage and Revisions are being conducted. We will also refund any amount which has been wrongly charged to the Client, mainly due to a wrong or duplicate charge on the Client’s card or account.

In case we are unable to complete the design delivery in time, we are liable to refund the amount to the Client, provided that the Client was prompt in their responses and communicated professionally with the Company and its designers.

If the Client is not satisfied with any of our services or designs, they will be required to fill out a refund request form, which they can obtain upon request by using any of the multiple contact methods. The Client must do before accepting the final order and taking delivery of the products, otherwise the claim for a refund will not be entertained.

If a Client asks for a refund, he/she will get the refund within the time frame communicated to the Client upon communication. After the refund request is approved, all design material or content that was forwarded to the Client will no longer be the property of the Client. The rights of the design materials will be transferred to the Company, and the Client will be prosecuted if they use any of the designs or logos on their Web Site or any print media.

Revision Policy

According to the Package selected by the Client, they are entitled to ask for revisions on the design work, the number of which is determined by the type of product selected. There will be no additional charge for the Revisions, provided that they are within the bounds of the package. The Company is liable to provide a turnaround within 72 hours of the Revision.

Delivery Policy

For every Client, the order is confirmed once the Client provides all the details and particulars, and makes the payment specified on the Payment page, using the Payment methods provided. Once the design work is started, we work on the given timeline and ensure delivery of the products on the given deadline, sometimes even earlier.

During the design phase, the design concepts, logos, and all design material will be shared with the User using email, a private Web address, or the Account Area which the Client has on our Web Site. The Client is informed of the delivery via e-mail. Any Revision proposed after the delivery of the final designs will be ignored and considered void, and the Company will not be responsible for responding or acting on them.

Responsibilities of the User or Client

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Third Party Terms of Use

Certain features of our services may utilize the services of third-party vendors and business partners, which services may include software, information or other services. Certain of these vendors and business partners require Users who utilize such features to agree to our terms and conditions. This clause identifies third-party terms and conditions that are required by such third-party vendors and business partners as they apply to the features set forth below. Your uses of such features constitute your agreement to be bound by these terms and conditions. These third party terms are subject to change at such third party’s discretion.